Where and how do I check-in?
Your apartment will be cleaned and ready for check-in from 15.00 on the arrival day. You can check-in using our check-in machines at one of the addresses:
When arriving in the building, you will have to ring the doorbell, if the door is not open. We will then open the door remotely and you can enter the building and find the check-in machine. To check-in, you can put your name or the reference number.
Please check that your name, country, e-mail address and telephone number is correct on the machine and enter your date of birth. If you have not paid the booking beforehand, you will do the booking directly on the machine, we do not accept cash.
Lastly, you will get your key card and information regarding the number of the apartment you will be staying in and other practical information, such as our phone number, the WiFi password and so on.
In Stavanger, our Service Office in Lagårdsveien 61 is open 9-17 every day.
In Oslo, our Service Office in Skovveien 8 is open 9-21 on weekdays and 9-17 on weekends (and Public Holidays)
What is the easiest way to get to the addresses with check-in facilities?
If you arrive by car we recommend that you use Google Maps so that you can plot in your point of origin and destination.
For arrival with public transportation:
From the airport: If you are arriving with the Airport Express Train exit the train at the Nationaltheatret station and use the Parkveien exit. It takes approximately 10 minutes to walk to Skovveien 8. Please see the map and route to Skovveien.
From the city centre: Streetcar 12 or 13, or bus number 30 or 31. Get off at Solli plass and walk 5 minutes to the Skovveien 8 reception. See map.
Bygdøy allé 53
From the airport: If you are arriving with the Airport Express Train exit the train at the Nationaltheatret station and use the Parkveien exit. Walk 5 minutes to Solli plass where you can take the 30 or 31 bus to the stop: Frogner Kirke (Frogner Church). If you prefer to take a taxi from the Nationaltheatret station use the opposite exit when you get off the Airport Express Train.
From the city centre: Take Bus 30 or 31 to Frogner Kirke (Frogner Church) and from this stop, the reception is just a short walk.
From the airport: If you arrive at Oslo with Flytoget, you go off at the Nationaltheatret station, choose exit to Vika Terrasse. From there it is five minutes to walk to the address.
From the centre: Tram no. 12 (Majorstuen) from Jernbanetorget to Ruseløkka. From there it is only a minute to go to the address.
Arbins gate 3
From the airport: If you arrive at Oslo with Flytoget, you go off at Nationaltheatret station, choose exit towards Parkveien. From there it is five minutes to walk to the address.
From the centre: Bus no. 31 (Snarøya) from Tollboden to the National Theater. From there, it is 5 minutes to walk to the address.
Helgesens gate 1
From the airport: If you arrive at Oslo with Flytoget, you go off at Oslo Central Station, choose the main exit towards Oslo S. From there take the tram no. 11 (Storo-Grefsen Station) from Jernbanetorget to Birkelunden. From there it is 7 minutes to walk to the address.
From the centre: Take tram no. 11 (Storo-Grefsen Station) from Jernbanetorget to Birkelunden. From there it is 7 minutes to walk to the address.
If you arrive in Oslo by Flytoget, get off at Nationaltheatret station, choose exit towards Parkveien. From there it is five minutes to walk to the address.
From the centre: Tram no. 12 (Majorstuen) from Jernbanetorget to Ruseløkka. From there it is less than five minutes to walk to the address.
We recommend that you use the travel planner on https://en-tur.no where you can also read more about public transportation in Oslo. You can also download the Entur app to help you plan your journey. Tickets can be purchased at Narvesen, 7/11 or Deli de Luca. There is an additional Ruter app for ticket purchases. Be sure to purchase a ticket before boarding public transportation there are frequent ticket controllers and the fine for no ticket is expensive.
Is early check-in and/or late check-out possible?
We have a check-in guarantee from 15:00 hrs and a check out by 11.00. Early check-in and late check-out is subject to availability and must be arranged with service office the same day. In the event of any changes in check-in / check-out please remember to update your key card at the Skovveien 8 service office or Lågardveien 61 service office (Stavanger).
Do I clean the apartment before we check-out?
We will clean the apartment when you check-out. The only thing you need to do is ensure that you remove all of your personal belongings (clothes, food, toiletries etc.) and that you throw away all garbage. We kindly ask you to load and start the dishwasher before you leave the apartment.
For stays, over 30 days there will be a flat-rate fee charged and payable at check-in.
Do I need to come to the service office to check-out?
When you check-out you do not need to come to the service office. You can leave your key card in the mailbox marked “Express check-out” found at the main entrance to your apartment building.
I forgot something in the apartment!
Fill in the information on the contact us page. We will check for missing items and contact you as soon as possible regardless of whether or not your item is found. We can send your missing item for a fee or you can pick it up at the Skovveien 8(Oslo) and Lagårdsveien 61(Stavanger) service office.
We keep lost and found items for 3 months. Please note, we do not keep food and drinks because of hygiene. We also don’t keep soap/shampoo/conditioner.
During your stay
How do I extend my stay?
Do you change sheets and towels during my stay?
This is not included. If you book cleaning sheets and towels will be changed at the same time as you have the service.
Click here to book cleaning.
Are cleaning services included during my stay?
You are responsible for cleaning the apartment during your stay if this is not booked. We are happy to do this for you, you can read more about this and order under Additional services.
How do I log onto the wireless internet?
You will find login information on the information sheet you received on the check-in machine and on the information sheet that hangs at the front door of your apartment.
Will amenities such as toilet paper and plastic trash bags be refilled during my stay?
When you order cleaning services from our additional services menu, we will clean and refill toilet paper, plastic trash bags, sponges and dish towels.
Amenities such as soap and dishwashing detergent are not refilled. For more information on our cleaning services please read additional services.
To order extra services and cleaning please contact us.
Do you have longer term storage facilities?
Where do I report any maintenance related issues during my stay?
If there is a problem with your apartment please report it to our maintenance team by filling out the maintenance form.
What if I lose my keys or get locked out of my apartment?
At Frogner House Apartments we use an electronic key card system. If your key card gets lost or if you get locked out of your apartment our service office at Skovveien 8(Oslo) or Lagårdsveien 61(Stavanger) can help you. Please contact us.
If you require assistance from our night guard (between the hours of 22.30 and 07.45) a fee of 1000 NOK will be charged.
What do I do if the fire alarm goes off?
As a Frogner House guest, you are responsible for familiarizing yourself with our instructions in the case of a fire. The escape route overview can be found near your apartment door or the main entrance. If the fire alarm goes off, it is important that you leave the apartment and wait outside the building until one of our employees gives the signal that you can re-enter the building.
Under no circumstances should you attempt to turn off the alarm yourself or disconnect the smoke detector in your apartment. Any attempt to tamper with or disconnect the smoke detector in your apartment may lead to you being personally responsible for any damages or consequences in the case of a fire.
What is my mailing address?
Several of our properties have their own mailboxes including: Underhaugsveien 15, Parkveien 62c, Frydenlundgata 3, Riddervoldsgate 10, Gabels gate 3, Odins gate 16, Colbjørnsens gate 4, Huitfeldtsgate 19, Colbjørnsens gate 3, Skovveien 15 and Helgesens gate 1.
You can label your mailbox during your stay, please however remember to remove the label when you check-out. If you are expecting to receive deliveries that require a signature or that are valuable you can use the Skovveien 8, 0256 Oslo address. We will contact you when your delivery has arrived so that you can come and collect it.
Stavanger: Mail/post can be sent to Lagårdsveien 61, 4010 Stavanger. We will contact you when your delivery has arrived so that you can come and collect it.
When are quiet hours?
Quiet hours are between 23.00-07.00. Noise, loud music and parties are not allowed in our apartments. Violation of this rule can result in eviction and fines for disturbance of the peace.
What are your terms?
You can read our terms and conditions here: General Terms and Conditions
Where are the apartments located?
In Oslo, you will find our apartments in Frogner, Vika, Majorstuen, Bislett and Grünerløkka. In Stavanger, all of our apartments are a short distance from the city centre. The apartments are located near public transportation and a short distance from all the city has to offer in the way of services and entertainment.
In Stavanger, we have a fantastic property in Verksgata 12. Many apartments at this address have a sea view and are located a short distance from the city centre. We have completely renovated the landmark KNA (Royal Norwegian Automobile club) hotel in Lagårdsveien with state-of-the-art modern apartments, a lounge area for entertaining and meeting facilities.
Please find more information about the wide range of Frogner House apartments to choose from. You can read more about apartment size, location and facilities under the heading apartments.
Do the apartment buildings have elevator access?
Several of our buildings have an elevator but some of them are small. Some locations also have a series of steps or uneven landings to get to the elevator.
Skovveien 8, Parkveien 62c, Odins gate 10, Riddervolds gate 10, Underhaugsveien 15, Huitfelds gate 19, Helgesens gate 1, Oscars gate 86 (have an elevator in the entrance area), Arbinsgate 3 (no elevator access for 5th floor), Frydenlundgata 2 (elevator located at entrance A) and Skovveien 15.
Do you have wheelchair accessible apartments?
Unfortunately, we do not have any apartments with wheelchair access. Some apartments can, however, be suitable for certain individuals so please contact us so we can discuss possible solutions for your requirements.
Are there cooking facilities in the apartment?
All of our smaller studio apartments have kitchenettes equipped with the basics. The larger apartments have a fully equipped kitchen so that you have the possibility to entertain. Regardless of apartment size, you will always have the essentials to make your own meal.
Are pets allowed?
We allow pets at most of our addresses. However no pets are allowed at Skovveien 8, Bygdøy allé 53, Huitfeldts gate 19 and Helgesens gate 1. No pets allowed in Verksgata 12 in Stavanger.
We charge an additional cleaning fee in order to maintain an allergy-friendly environment.
For stays under 7 days: 750 NOK (one-time payment)
For stays over 7 days: 3 500 NOK (one-time payment)
We require pre-approval if you wish to bring pets. Please contact us prior to arrival.
Do you offer smoking rooms?
No, smoking is not permitted in any of our apartments. There is a NOK 5 000 fee for smoking in apartments or anywhere on the premises of Frogner House.
What additional services do you offer?
We have a wide range of additional services available to you during your stay.
Please read about our additional services.
Do you offer breakfast? How do I order breakfast and how is it delivered?
Yes, we offer breakfast delivered to the door of all our apartments. Breakfast is provided by the Samson Bakery, one of Oslo’s oldest and most traditional bakeries.
In Stavanger breakfast is delivered by Vaaland Dampbakeri and Confectionery.
To order breakfast please contact us
Order breakfast the day before until 15:00 for delivery to your door from 07.15 on weekdays and 09.00 on weekends. Unfortunately, breakfast cannot be ordered for delivery at a specific time.
We offer standard, vegetarian, gluten and lactose-free breakfast. Read more about additional services.
Is it possible to order an extra bed / cot / children’s high chair?
The apartment is equipped with the same number of beds as confirmed in your reservation. We have an additional charge for an extra bed, baby cot or high chair.
Extra bed: 200 NOK per night
Baby cot: 200 NOK per night
Children’s high chair: 50 NOK per night
Please contact us prior to arrival so that we can ensure the availability of these items.
Do you offer transportation?
We are happy to assist with transportation via our partner Nordic Car Service. Prices vary depending on the distance and the number of passengers. You can find more information about transport services on our website: Airport transfer.
Do you offer laundry services?
We offer both laundry and dry cleaning services. Items must be delivered to and picked up from the service office at our Skovveien 8 address.
Washing facilities at all locations are free of charge (laundry detergent not included). Washing machines are located either in the apartments or on each floor, depending on your address. An iron and ironing board can be found in every apartment.
What is included in my rental fee?
All of our apartment rentals include WiFi and cable-TV. Bed linens and towels, as well as soap and shampoo, are in the apartment when you arrive. Cleaning services, new towels and linens are not included during your stay, but they are available as an additional service. Read more about our additional services.
In the apartments, you will find a hairdryer, iron and ironing board. All addresses provide access to a washing machine, either in the apartment or on each floor. All our apartments have cooking facilities. We do not offer landline phones in our apartments.
Check-out cleaning is included for stays under 30 nights.
How do I make a reservation?
How do I extend my stay?
How do I pay for my stay?
Payment is required upon check-in. You can pay with a debit or credit card or by VIPPS (Norwegian Mobile pay) # 78077. If you pay with VIPPS please include your reservation number found on your Frogner House Apartments reservation confirmation (6 digits).
Unfortunately, we do not accept cash payment.
Please provide vouchers and gift coupons when you make your reservation. Remember to present your voucher or coupon to us so that we can assist your check-in.
We invoice only for businesses registered in Norway. Guests wishing to be invoiced for their stay must contact our billing department several days prior to arrival. There will also be a small invoice fee.
Please contact us if you would like to set up an invoicing agreement or corporate account with us.
Do I need to pay a deposit?
We require a deposit at check-in. The deposit will be refunded upon check-out. The deposit refund can take several business days depending on your bank. We only accept credit and debit cards, no cash deposits.
Bookings with a company guarantee do not require a deposit.
Will you send me a confirmation of my booking?
Yes, you will receive a confirmation by e-mail. Please check your reservation carefully and contact us as soon as possible if there are any errors or if you have some changes. If you booked through a travel agency you will receive a confirmation directly from them.
How can I cancel or change my reservation?
If you have made your reservation via a third party agent you must cancel your booking through them. If you have made a reservation via our website you can simply cancel it by logging into your profile on frognerhouse.no.
If your booking is done directly with us, please contact us.
Refer to your booking confirmation for our policy on cancellation and reservation changes. All cancellations must be submitted in writing.
Do you offer parking facilities? Can I park my car in the vicinity of the apartment?
The parking fee is 350 NOK per day or 2 500 NOK per month. Please include your vehicle registration number when submitting your request for parking rental. The parking permit will be sent by email as soon as availability is confirmed. Please contact us for more information.
For long-term parking at our Underhaugsveien 15 location please check availability and make your reservation on the ParkID website. For short-term parking at this location download the ParkID app.
There is also street parking in the areas around our apartments. To avoid expensive parking fines, please be sure to check if parking is permitted, how long you can park and prices. There are several parking garages in the areas of Solli, Vika and Bislett. The parking garages around the city are owned and operated by different companies so please refer to their websites for more information (Europark, OnePark and QPark).
We have parking spaces in Lagårdsveien 61 for a fee. Prices: 15kr pr hour, 80kr pr day and 850kr pr month. The parking house is operated by Security Park.
The closest parking house to Verksgata 12 is P-Jorneholmen by the end of Klubbgaten towards the sea. We also rent long-term parking for 3 months + in Verksgata 32 for 2500, – per night. Contact us to book.
Is there a minimum age requirement?
The minimum age requirement for weekday rental and check-in is 18. The age limit for weekend/ holiday rental and check-in is 25. Accompanying guests under the age of 18 are permitted.
Frogner House reserves the right to deny access to certain individuals as stated in our general conditions and guidelines.