Check-in

Do you offer luggage storage?

You can store your luggage for a short period of time at Skovveien 8, Bygdøy alle 53 and Lagårdsveien 61 (Stavanger). This luggage storage is at your own risk.

Is early check-in and/or late check-out possible?

We have a check-in guarantee from 15:00 hrs and a check out by 12 noon. Early check-in and late check-out is subject to availability and must be arranged with reception the same day. In the event of any changes in check-in / check-out please remember to update your key card at the Skovveien 8 reception or Lågardveien 61 reception (Stavanger).

What is the easiest way to get to the addresses with check-in facilities?

If you arrive by car we recommend that you use Google Maps so that you can plot in your point of origin and destination.

For arrival with public transportation:

Skovveien 8

From the airport: If you are arriving with the Airport Express Train exit the train at the Nationaltheatret station and use the Parkveien exit. It takes approximately 10 minutes to walk to Skovveien 8. Please see map and route to Skovveien.
From the city centre: Street car 12 or 13, or bus number 30 or 31. Get off at Solli plass and walk 5 minutes to the Skovveien 8 reception. See map.

Bygdøy allé 53:

From the airport: If you are arriving with the Airport Express Train exit the train at the Nationaltheatret station and use the Parkveien exit. Walk 5 minutes to Solli plass where you can take the 30 or 31 bus to the stopp: Frogner Kirke (Frogner Church). If you prefer to take a taxi from the Nationaltheatret station use the opposite exit when you get off the Airport Express Train.

From the city centre: Take Bus 30 or 31 to Frogner Kirke (Frogner Church) and from this stop the reception is just a short walk.

We recommend that you use the travel planer on https://en-tur.no where you can also read more about public transportation in Oslo. You can also download the Entur app to help you plan your journey. Tickets can be purchased at Narvesen, 7/11 or Deli de Luca. There is an additional Ruter app for ticket purchases. Be sure to purchase a ticket before boarding public transportation there are frequent ticket controllers and the fine for no ticket is expensive.

Where do I check-in?

Oslo

We have automated check-in stations and kiosks open 24/7 at the following addresses:

Check-in is possible from 15:00 on arrival day.

You can check-in by name or with the 6 digit reference number found on your reservation confirmation.

Stavanger

We have automated check-in stations in Lagårdsveien 61.

When you stay in Verksgata 12 you will receive a SMS with the room number. Check-in is possible from 15:00 on arrival day.

Check-out

I forgot something in the apartment!

Fill in the information on the contact us page. We will check for missing items and contact you as soon as possible regardless of whether or not your item is found. We can send your missing item for a fee or you can pick it up at the Skovveien 8/Lagårdsveien 61 reception.

We keep lost and found items for 3 months.

Do we need to come to the reception to check-out?

When you check-out you do not need to come to the reception. You can leave your key card in the mailbox marked “Express check-out” found at the main entrance to your apartment building.

Do we clean the apartment before we check-out?

Cleaning service upon check-out is included for stays under 30 days. The only thing you need to do is ensure that you remove all of your personal belongings (clothes, food, toiletries etc.) and that you throw away all garbage. We kindly ask you to load and start the dishwasher before you leave the apartment.

For stays over 30 days there will be a flat-rate fee charged and payable at check-out.

During your stay

Do you have longer term storage facilities?

We have storage rooms that can be rented at both Underhaugsveien 15 and Huitfeldtsgate 19. The price is 700 NOK per month. Contact us for more information and to confirm availability.

What do I do if the fire alarm goes off?

As a Frogner House guest you are responsible for familiarizing yourself with our instructions in the case of a fire. The escape route overview can be found near your apartment door or the main entrance. If the fire alarm goes off, it is important that you leave the apartment and wait outside the building until one of our employees gives the signal that you can re-enter the building.

Under no circumstances should you attempt to turn off the alarm yourself or disconnect the smoke detector in your apartment. Any attempt to tamper with or disconnect the smoke detector in your apartment may lead to you being personally responsible for any damages or consequences in the case of a fire.

What if I lose my keys or get locked out of my apartment?

At Frogner House Apartments we use an electronic key card system. If your key card gets lost or if you get locked out of your apartment our reception at Skovveien 8 can help you. Please contact us.

If you require assistance from our night guard (between the hours of 23:00 and 7:00) a fee of 1 000 NOK will be charged.

When are quiet hours?

Quiet hours are between 23:00 hrs and 7:00. Noise, loud music and partying are not allowed in our apartments. Violation of this rule can result in eviction and fines for disturbance of the peace.

Where can I exercise or go to a fitness gym?

We sell discount drop-in vouchers to the SATSELIXIA chain that has fitness studios near all of our apartments. Read more about this extra services offer.

You can read more about SATSELIXIA and find the gym nearest you on their website sats.no

What is my mailing address?

Several of our properties have their own mailboxes including: Underhaugsveien 15, Parkveien 62c, Frydenlundgata 3, Riddervoldsgate 10, Gabels gate 3, Odins gate 16, Colbjørnsens gate 4, Huitfeldtsgate 19, Colbjørnsens gate 3 and Helgesens gate 1.

You can label your mailbox during your stay, please however remember to remove the label when you check-out. If you are expecting to receive deliveries that require signature or that are valuable you can use the Skovveien 8, 0256 Oslo address. We will contact you when your delivery has arrived so that you can come and collect it.

Stavanger: Mail/post can be sent to Lagårdsveien 61, 4010 Stavanger. We will contact you when your delivery has arrived so that you can come and collect it.

Will amenities such as toilet paper and plastic trash bags be refilled during my stay?

When you order cleaning services from our additional services menu, we will clean and refill toilet paper, plastic trash bags, sponges and dish towels.

Amenities such as soap and dishwashing detergent are not refilled. For more information on our cleaning services please read additional services.

To order extra services and cleaning please contact us.

Are cleaning services included during my stay?

Guests are responsible for cleaning their own apartments unless cleaning services have been ordered. For more information about cleaning services please refer to information about extra services. To order extra services please contact us.

Where do I report any maintenance related issues during my stay?

If there is a problem with your apartment please report it to our maintenance team by filling out the maintenance form.

How do I log onto the wireless internet?

You will be provided with an instruction manual when you arrive.

How do I extend my stay?

Please contact us if you would like to extend your stay. We are more than happy to accommodate. Please note that you will need pickup new key cards at the reception at Skovveien 8 or Lagårdsveien 61 in Stavanger.

General

What are your terms?

You can read our terms and conditions here: General Terms and Conditions

Our apartments

Are pets allowed?

We allow pets at most of our addresses. However no pets are allowed at Skovveien 8, Bygdøy allé 53, Huitfeldts gate 19 and Helgesens gate 1. No pets allowed in Verksgata 12 in Stavanger.

We charge an additional cleaning fee in order to maintain an allergy-friendly environment.

For stays under 7 days: 750 NOK (one-time payment)
For stays over 7 days: 3 500 NOK (one-time payment)

We require pre-approval if you wish to bring pets. Please contact us prior to arrival.

Do you offer smoking rooms?

No, smoking is not permitted in any of our apartments. There is a NOK 5 000,- fee for smoking in apartments or anywhere on the premises of Frogner House.

Do the apartment buildings have elevator access?

Several of our buildings have an elevator but some of them are small. Some locations also have a series of steps or uneven landings to get to the elevator.

Skovveien 8, Colbjørnsens gate 3, Parkveien 62c, Odins gate 10, Riddervolds gate 10, Underhaugsveien 15, Huitfelds gate 19, Helgesens gate 1, Oscars gate 86 (have an elevator in the entrance area), Arbinsgate 3 (no elevator access for 5th floor), Frydenlundgata 2 (elevator located at entrance A).

Both Verksgata 12 and Lagårdsveien 61 in Stavanger has an elevator.

Do you have wheelchair accessible apartments?

Unfortunately we do not have any apartments with wheelchair access.  Some apartments can however be suitable for certain individuals so please contact us so we can discuss possible solutions for your requirements.

Are there cooking facilities in the apartment?

All of our smaller studio apartments have kitchenettes equipped with the basics. The larger apartments have a fully equipped kitchen so that you have the possibility to entertain. Regardless of apartment size you will always have the essentials to make your own meal.

Where are the apartments located?

Frogner House has over 700 apartments in 17 different locations in Oslo and Stavanger.

In Oslo you will find our apartments in Frogner, Vika, Majorstuen, Bislett and Grünerløkka. In Stavanger all of our apartments are a short distance from the city centre. The apartments are located near public transportation and a short distance from all the city has to offer in the way of services and entertainment.

In Stavanger we have a fantastic property in Verksgata 12. Many apartments at this address have a sea view and are located a short distance from the city centre. We have completely renovated the landmark KNA (Royal Norwegian Automobile club) hotel in Lagårdsveien with state-of-the-art modern apartments, a lounge area for entertaining and meeting facilities.

Please find more information about the wide range of Frogner House apartments to choose from. You can read more about apartment size, location and facilities under the heading apartments.

Our services

Is it possible to order an extra bed / cot / children’s high chair?

The apartment is equipped with the same number of beds as confirmed in your reservation. We have an additional charge for an extra bed, baby cot or high chair.

Extra bed: 200 NOK per night

Baby cot: 200 NOK per night

Children’s high chair: 50 NOK per night

Please contact us prior to arrival so that we can ensure availability of these items.

Do you offer transportation?

We are happy to assist with transportation via our partner Nordic Car Service. Prices vary depending on the distance and the number of passengers. You can find more information about transport services on our website: Airport transfer.

Do you offer laundry services?

We offer both laundry and dry cleaning services. Items must be delivered to and picked up from the reception at our Skovveien 8 address.

Washing facilities at all locations are free of charge (laundry detergent not included). Washing machines are located either in the apartments or on each floor, depending on your address. An iron and ironing board can be found in every apartment.

What additional services do you offer?

We have a wide range of additional services available to you during your stay.

Please read about our additional services.

Do you offer breakfast? How do I order breakfast and how is it delivered?

Yes we offer breakfast delivered to the door of all our apartments. Breakfast is provided by the Samson Bakery, one of Oslo’s oldest and most traditional bakeries.

In Stavanger breakfast is delivered by Vaaland Dampbakeri and Conditori.

To order breakfast please contact us

Order breakfast the night before until 18:00 for delivery to your door from 7 on weekdays and 9 on weekends. Unfortunately breakfast cannot be ordered for delivery at a specific time.

We offer standard, vegetarian, gluten and lactose free breakfast. Read more about additional services.

What is included in my rental fee?

All of our apartment rentals include WiFi and cable-TV. Bed linens and towels as well as soap and shampoo are in the apartment when you arrive. Cleaning services, new towels and linens are not included during your stay, but they are available as an additional service. Read more about our additional services.

In the apartments you will find a hair dryer, iron and ironing board. All addresses provide access to a washing machine, either in the apartment or on each floor. All our apartments have cooking facilities. We do not offer land line phones in our apartments.

Check-out cleaning is included for stays under 30 nights.

Reservations

Do you offer parking facilities? Can I park my car in the vicinity of the apartment?

Oslo

Yes, we has parking spaces for rent at Oscars gate 86, Colbjørnsens gate 3, Huitfeldtsgate 19 and Underhaugsveien 15.

The parking fee is 350 NOK per day or 2 500 NOK per month. Please include your vehicle registration number when submitting your request for parking rental. The parking permit will be sent by email as soon as availability is confirmed. Please contact us for more information.

For long-term parking at our Underhaugsveien 15 location please check availability and make your reservation on the ParkID website. For short-term parking at this location download the ParkID app.

There is also street parking in the areas around our apartments. To avoid expensive parking fines, please be sure to check if parking is permitted, how long you can park and prices. There are several parking garages in the areas of Solli, Vika and Bislett. The parking garages around the city are owned and operated by different companies so please refer to their websites for more information (Europark, OnePark and QPark).

Stavanger

We har parking spaces in Lagårdsveien 61 for fee. Prices: 15kr pr hour, 80kr pr day and 850kr pr month. The parking house is operated by Security Park.

The closest parking house to Verksgata 12 is P-Jorneholmen by the end of Klubbgaten towards the sea.

How do I extend my stay?

Please contact us if you would like to extend your stay. We are more than happy to accommodate. Please note that you will need pickup new key cards at the reception at Skovveien 8 or Lagårdsveien 61 in Stavanger.

Is there a minimum age requirement?

The minimum age requirement for weekday rental and check-in is 18. The age limit for weekend/ holiday rental and check-in is 25. Accompanying guests under the age of 18 are permitted.

Frogner House reserves the right to deny access to certain individuals as stated in our general conditions and guidelines.

Do I need to pay a deposit?

We require a deposit at check-in. The deposit will be refunded upon check-out. The deposit refund can take several business days depending on your bank. We only accept credit and debit cards, no cash deposits.

Bookings with a company guarantee do not require a deposit.

How do I pay for my stay?

Payment is required upon check-in. You can pay with a debit or credit card or by VIPPS (Norwegian Mobile pay) # 78077. If you pay with VIPPS please include your reservation number found on your Frogner House Apartments reservation confirmation (6 digits).

Unfortunately we do not accept cash payment.

Please provide vouchers and gift coupons when you make your reservation. Please remember to present your voucher or coupon to us so that we can assist your check-in.

We invoice only for businesses registered in Norway. Guests wishing to be invoiced for their stay must contact our billing department several days prior to arrival. There will also be a small invoice fee.

Please contact us if you would like to set up an invoicing agreement or corporate account with us.

Do you offer discounted rates for frequent travellers and businesses?

We have special corporate rates for business travellers. Please contact us for pricing or a quote for your stay. Our offer is provided with no obligation to buy.

If you are a frequent business traveller, please try our loyalty program to make sure you get the best offer and services available to you.

Will you send me a confirmation of my booking?

Yes, you will receive a confirmation by e-mail. Please check your reservation carefully and contact usas soon as possible if there are any errors or if you have changes contact us. If you booked through a travel agency you will receive a confirmation directly from them.

How can I cancel or change my reservation?

If you have made your reservation via a third party agent you must cancel your booking through them.  If you have made a reservation via our website you can simply cancel it by logging into your profile on frognerhouse.no.

If your booking is done directly with us, please contact us.

Please refer to your booking confirmation for our policy on cancellation and reservation changes. All cancellations must be submitted in writing.

How do I make a reservation?

You can book your stay on our online booking or contact us by e-mail or phone. If you have a corporate rate or gift card please contact us directly.

All inquiries will be answered in 24 hours.